Congratulations on purchasing a truly superior shade experience from Shade Forever (Pty) Ltd. As your complete satisfaction is our greatest concern, kindly note the following:
1. Returns
If you are not satisfied with your purchase, you may return it to us within 7 calendar days of receipt thereof.
Please note that the product must be unused, in original condition (undamaged, with all its original components, in its original packaging and in a re-saleable condition). We will also require proof of purchase.
2. Warranty repairs
Shade Forever umbrellas are covered by extensive manufacturer’s guarantees. Should your umbrella fail during this time due to a manufacturing defect, we will replace or repair it at no cost to you. During the warranty period, all issues with the umbrella should be referred to Shade Forever directly.
This is dealt with as follows:
- It is preferable if the unit (or defective part) is returned to us for assessment.
- If this is not possible, we require photographs clearly showing the defect to be emailed to info@shadeforever.com for assessment.
- If the problem is the result of a factory defect (as identified by Shade Forever) we will remedy the defect at no cost to you, even if that means replacing the umbrella.
- If the problem is NOT the result of a factory defect (or falls outside the warranty), we will offer you a quotation to repair your umbrella.
3. Refunds
Refunds will be by your original method of payment or a mutually acceptable alternative.
4. Delivery
If your umbrella is repaired or replaced under the manufacturer’s guarantee, delivery inside South Africa is free of charge. We will also reimburse all reasonable costs of returning the unit to us.
All other collection, shipping and delivery costs are for your account.
5. Contact us
If you have any questions regarding the above, contact us on +27 (0)82 770 4718 or send an email to info@shadeforever.com.