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Frequently Asked Questions

Q: What is a parashade umbrella?

  1. Parashade is a revolutionary new concept in patio umbrellas that opens horizontally rather than vertically. Parashades open, tilt and move weightlessly and they also have Gust-Busta arms to protect your Parashade from wind damage. And, of course, Parashades are the most beautiful umbrellas available; minimalist, with perfect detailing and, to cap it all Parashade patio umbrellas are durable and reliable and come with a 5-year manufacturers guarantee (conditions apply).

Q: What Maintenance does my umbrella require?

  1. Our reliable Parashade umbrellas require no mechanical maintenance under normal operating conditions. However, in order to keep it looking its best, you should clean it from time to time.

Q: Do you have umbrellas in stock?

  1. Parashade umbrellas in stock at all times. Standard Parashades are assembled ready for dispatch in 1-2 days and special units, such as non-standard colours or with powder-coating take 1-3 weeks, depending on complexity.

Q: What colours do the canopies come in?

  1. Our canopies are made Cedarbrook Polycanvas and Proof materials, specially formulated for patio umbrellas. Kindly click on the link to visit that manufaxturers website https://www.cedarbrook.co.za/proof/

    Please note that our standard fabrics (that we keep in stock) are Ecru Polycanvas, and Proof Charcoal, Ice grey and Beige and that non-standard colours take 1-3 weeks to make up..

Q: How do I clean the canopy?

  1. Brush or wash dirt off the canopy before it becomes embedded but preferably do not use industrial cleaning products. It is always advisable to test your washing method on the removable cover bag before proceeding. Should a deeper wash be required the canopy can be taken off and washed in a washing machine with a mild washing powder on a cold wash.

Q: Can you supply branded umbrellas for commercial purposes?

  1. Yes! We are happy to brand your Parashades but do not do the artwork. Instead, we provide you with the panel to scale and request that you place and size the artwork to your satisfaction and provide the necessary specifictions to achieve your required outcome..

Q: What about bases?

  1. We have 2 mobile base options – our plated and powder-coated flat-pack base as well as (in South Africa only) concrete bases.

Q. Must I use the protective cover provided with my umbrella?

  1. Yes. We strongly recommend protecting your umbrella by enclosing it in the cover provided when not in use.

Q: Can a Parashade be left open when unattended?

  1. While your Parashade umbrella is extremely durable, it should not be left unattended or open in windy conditions, even though it is protected by Gust-Bustas. This is because wind is variable and unpredictable and eventually, the wind will win, so close your Parashade and protect it with its cover.

Q: What happens if my umbrella gets damaged?

  1. No problem. In the rare event that your Parashade is damaged, it can be repaired although this may entail sending it to us to do so.

Q: What are Gust-Bustas?

  1. Gust-Bustas are a device in the arm of your Parashade that ‘busts’ when the wind creates uplift or gusts suddenly, releasing the tension on the fabric and therefore almost always saving the umbrella from damage or destruction. Gust-Bustas are simply clicked bac into position once the wind has abated. Please note that, while Gust-Bustas are extremely effective they cannot always save your Parashade – sometimes the wind is simply too strong, so we strongly recommend that you protect your Parashade by keeping I t closed and in its protective cover whe not in use.

    Even with Gust-Bustas we do not cover your Parashade for wind damage.

Q: What is covered by the manufacturer’s guarantee?

  1. Our umbrellas are guaranteed against factory defects for 3 years. This means that, should your umbrella fail due to any defect in the manufacturing process, it will be repaired or replaced free of charge. Please note, however, that wind damaged umbrellas are NOT covered by our manufacturer’s guarantee.

Shade Forever products are patent protected
Our umbrellas are covered by a manufacturers guarantee against factory defects - please note that wind damaged umbrellas are not covered by this guarantee.

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